FREQUENTLY ASKED QUESTIONS
Helpful information
about shopping with
Liam Style
Find answers about orders, delivery, returns, payments and contacting our customer support team.
FREQUENTLY ASKED QUESTIONS
Helpful information
about shopping with
Liam Style
Find answers about orders, delivery, returns, payments and contacting our customer support team.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at info@liamstyle.com. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
How will I know my order has been received?
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Can I change my delivery address after placing an order?
Please contact us as soon as possible at info@liamstyle.com if you notice an error in your delivery address. An address change may not be possible once the order has entered processing or has been dispatched.
Do you offer free shipping?
Yes. Liam Style offers free standard shipping on all orders within the United Kingdom. There is no minimum order value required.
How long does delivery take?
Orders are normally processed within 1 to 2 business days. Standard delivery normally takes approximately 3 to 7 business days after processing.
The total estimated time from placing your order to delivery is approximately 4 to 9 business days.
Do you provide order tracking?
Yes. When tracking information is available, it will be sent to the email address provided with your order after your parcel has been dispatched.
What should I do if my order is delayed?
Occasional delays may occur due to carrier disruption, severe weather, public holidays or other circumstances outside our reasonable control. If you have concerns about your delivery, contact us at info@liamstyle.com.
What should I do if my tracking says delivered but I cannot find my parcel?
Please check around the delivery location and with other members of your household or neighbours where appropriate. If you still cannot locate the parcel, contact us at info@liamstyle.com.
Can I return an item?
Yes. Eligible items may be returned within 30 calendar days of receiving your order.
Items should be unused and unworn other than reasonable inspection or trying on, remain in their original condition, and include original tags and packaging where applicable.
How do I request a return?
Contact us at info@liamstyle.com before sending an item back. Please include your order number and the item you wish to return.
We will provide the appropriate return instructions and return address. Returns must be authorised before they are sent.
Do you charge a restocking fee?
No. Liam Style does not charge a restocking fee for eligible returns.
Who pays for return shipping?
For change-of-mind returns, customers are responsible for the direct cost of returning the item unless we tell you otherwise.
If an item is faulty, damaged on arrival, incorrect or not as described, Liam Style will cover reasonable return costs where a return is required.
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase. Your bank or payment provider may require additional time to credit the funds to your account after the refund has been processed.
What if my item is faulty, damaged or incorrect?
Please contact us as soon as reasonably possible at info@liamstyle.com with your order details and information about the issue.
Your statutory rights under UK consumer law remain unaffected.
Do I have a statutory right to cancel an online purchase?
For most online purchases, UK customers have a statutory right to cancel within 14 calendar days after receiving the goods. After notifying us of the cancellation, you normally have a further 14 calendar days to return the goods.
Our 30-day return policy is provided in addition to these statutory rights.
What payment methods do you accept?
Liam Style accepts:
All prices are displayed and charged in pounds sterling (GBP, £).
Is my payment information secure?
Payments are handled through secure third-party payment-processing systems. Liam Style does not intentionally store complete payment card numbers or card security codes on its own systems.
Why was my payment declined?
A payment may be declined by your bank, card issuer or payment provider. Please check that your billing and payment information is correct or contact your payment provider for further information.